Origin

Currency Settings Update

What Do I Do For Customers With Credit Card Limits Who Can Only Book One Trip Per Day?

Accessing a customer's profile to add an additional charge through add-on, extra services they used, or any damage charges

How To Add An Additional Charge To A Booking

Can I Add a Credit Card From The Admin Side?

Charging a customer something after they've already booked and paid

How Do I Charge a Customer for Something Extra?

How To Update Add-Ons After A Booking Has Been Made

Choose whether you want to consume the whole 5%, split it with customers, or pass the fee to customers

Where Do I Edit The Fee That Origin Charges?

When your clients want to move from one trip to another one

How Can I Change A Trip To A Different Trip?

Create a discount for customers and learn how to delete or remove it when you no longer want to use it

How to Create and Remove a Discount Code

Want to discount a trip but your customer already booked? There's an easy work-around for this if they paid a deposit

Am I Able To Apply A Discount Code After The Initial Booking?

Is There a Way to Offer a Discount for Gift Cards?

Charging Less Per Person When There's A Group

Do You Have Other Payment Gateways Besides Stripe?

Splitting Credit Card Payments Between Customers Work-Around

If I 'Add A Charge' to a program will all of the fees be added to it automatically, or do I need to do the math and charge the total with fees?"

Does canceling a program issue a refund automatically?

How To Set Pricing Options

What Are Flat Fixed Deposits?

What Is A Per-Person Deposit?

For clients who want to charge a different card for the balance, have another guest pay the remaining, or adjust the amount due.

Adjusting Auto-collect Settings for the Remaining Balance Due the Day of the Trip

Give your guests a chance to tip your guides in advance of their trip

How to Add Gratuity

You can now choose to refund a booking to a gift card

How to Refund to a Gift Card

Create dynamic pricing options, or offer gift cards, deposits, and discounts

How to Create Different Payments Options

When are payouts and how often are you paid out?

Stripe Payment Processing

Do I Have To Use The Payment Option For Online Booking?

Does Stripe Take Out A Percentage Of The Gratuity?

How To Cancel And Refund Someone

Companies can now choose to only collect deposits manually.

How To Manually Collect Deposits

Is there an option of either booking using a credit card and using the credit card to hold the reservation and pay cash when checking in?

How Are The Remaining Balances Charged? Does It Use The Same Card As The Booking?

How Do I Lower My Prices On Add-Ons?

I Have A Customer That Wants To Pay In Full.  What Is The Best Way To Do This?

What Are Discount Code Use Limits?

Does Origin Allow For Tiered Pricing?

If you collected the full amount for a trip upfront and want to issue a full refund, does the service fee come out of your account or Origin

Customer Refunds And Origin's Service Fees

If you have a customer who wants to add their friend or family member to their same day booking.

How To Add A Person To A Trip After It's Been Booked

How To Donate To Non-Profits Through Checkout

Mobile Checkout Page Update

How To Attach A Discount To Gift Cards

Customers Can Update Their Credit Card Information

Stripe Link at Checkout

Jessica McWhirt

Grant White

Payments

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