To Cancel A Trip
Go to Trips.
Click Bookings.
Click on the Date of Purchase.
Then click Cancel Booking in the top right corner.
To Refund
On the same page, you can also click Refund via Stripe or Refund to a new gift card at the bottom of the page.
Please note: After you start a refund, Stripe submits refund requests to your customer's bank or card issuer. Your customer sees the refund as a credit approximately 5-10 business days later, depending on the bank.