Origin automatically collects the remaining balance on the morning of the trip, but if you'd like change the auto-collect settings, you can.
There are a few ways you can do this.
Option 1:
Set the collection time of the remaining balance to be 1 day after the trip by entering a -1. This gives you time to update their card in the system which is attached to that customer.
To update Deposit Collection:
1. Go to Listings.
2. Click the edit listing icon.
3. Scroll down to Deposit Collection.
4. Enter a negative number for days to collect post-trip.
Option 2:
Reach out to the customer beforehand to change the card.
1. Click Customers.
2. Find your customer's name and click on it.
3. Click on the pencil icon to edit the credit card number.
Option 3:
Use a negative number again to tell the system (Option 1) you want to collect after the trip has happened, then adjust the remaining balance due if the amount needs to change. Example: make the remaining balance $0 if the customer pays the rest with cash.
To update the card and collect the balance manually:
1. Click on Customers.
2. Click on the Customer’s Name.
3. Click on the trip name.
4. Click the hand icon for cash or click the pencil icon to change the card number.