No. Canceling a trip does not issue a refund automatically. Refunds must be processed manually.
We do this because cancellation policies vary — canceling a booking does not always mean that a refund should be issued.
How to issue a refund
To Cancel A Trip
Go to Trips
Click Bookings
Click on the Date of Purchase
Then click Cancel Booking in the top right corner.
To Refund
On the same page, you can also click Refund via Stripe or Refund to a new gift card at the bottom of the page.
Please note: After you start a refund, Stripe submits refund requests to your customer's bank or card issuer. Your customer sees the refund as a credit approximately 5-10 business days later, depending on the bank.
Refund to a gift card
Refund to a gift card! Along with refunding through Stripe, admins will also have the option to refund by creating a new gift card. They can choose the amount, expiration, and message, and the recipient will receive an email with the message and their gift card code and expiration.
To refund to a gift card
1. Go to Customers.
2. Click on your Customer.
(You can also access the booking by going to Trips > Bookings > Clicking on the booking)
3. Click on the Trip Name.
4. Scroll to Payments.
5. Click Refund to a new gift card.
6. Complete the required fields.
7. Click Submit.
Your customer will receive an electronic gift card sent to the email address used.
Important Note About Remaining Balances
If a trip has a remaining balance scheduled to be auto-collected in the future, that scheduled payment will be automatically canceled when the trip is canceled.