Origin

Understand why adventures appear greyed out on your schedule and how to resolve each cause.

Dimming Unbookable Adventures — Why Trips Are Greyed Out and How to Fix It

How to Manually Add Inventory Items to Bookings Later

How to Download Your Trip Agenda

This is for when new companies switch to Origin and need help importing their existing bookings

How To Use Origin's Importing Technology

You can now delete all unbooked adventures that start on a specific day

Delete All Unbooked Adventures

A system update to dim adventures that aren't bookable.

Dimming Unbookable Adventures

Where to See Reviews Customers Leave

Your customers can submit a reschedule request and you can approve/deny it. Here's what to do when you approve their reschedule request.

Book A Client After They Submit A Reschedule Request

Booking Vs. Adventure on the Origin Schedule Page

Understand when to use Private, Public, or Custom adventure types — and how to avoid common double-booking mistakes.

The Difference Between Private, Public, & Custom Adventure Types

Where to find canceled trips in the Origin dashboard

How To View Canceled Trips

How to see other customer information when a single person books a trip.

How To View Multiple Customers On A Single Booking

An admin can set a number of days before each trip to send out an extra reminder email in addition to the day before reminder.

How To Send Out An Extra Reminder Email

Ideas to include in the "additional details" and "thank you/review" sections in your emails to customers

Examples of "Additional Details" and "Thank You / Please Review" sections in emails

Instead of manually importing trips, you can edit your Google settings to automatically adds trips instead

How To Set Your Google Calendar To Automatically Add Your Origin Trips

This is when you want to let a customer reschedule their booking all on their own.

Allow a Customer to Reschedule Themselves

Is There A Way To Integrate A Feedback Survey After The Trip?

Only customers can leave reviews, but there are other options

How Do I Have Customers Leave A Review If They Didn’t Book On The Site?

Where is the Best Place to See Participant Add-On Details for a Trip?

"Bookings" Tab In The Sidebar Is Now "Trips"

Information About Custom Booking Requests

Adjusting The Number Of Clients For A Booking

Use the reschedule button to move a booking from one listing to another

How Do I Move A Booking From One Listing To Another Listing?

How To Modify A Booking's Start And/Or End Time

How to view trip details of upcoming trips

How To View Upcoming And Past Trip Details

Be able to send a booking to guides and have a backend system in place that allows available guides to schedule specific tours.

How To Allow Available Guides To Schedule Specific Tours

Information about the new feature and how you can report faulty reviews.

New Feature: Review Reporting

New Booking Edit Form

Jessica McWhirt

Benjamin Lazarov

Bookings

Find answers and get help from Intercom Support and Community Experts

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