When your schedule loads, trips that can't be booked by customers will appear greyed out (dimmed). This is a visual indicator that something is preventing the trip from being available — it doesn't mean the trip is broken or deleted. Here are the most common reasons and how to fix each one.
Reason 1: No Guide Is Assigned to the Matching Category
This is the most common reason. Origin requires at least one guide assigned to the same category as the listing before it can be booked. If no guide with a matching category is available, the trip will dim.
How to fix it:
Go to Guides → Manage.
Click the lock icon next to a guide's name to open the Edit guide permissions modal.
Check the Categories field and confirm the guide is assigned to the same category as your listing.
Also confirm Display on Public Pages is enabled — a guide who isn't set to display publicly won't count toward availability.
Click Update to save.
Reason 2: All Matching Guides Are Blocked or Already Booked
Even if guides are assigned to the correct category, a trip will dim if every guide who matches that category is already booked or has a block on their schedule for that time.
How to fix it:
Go to Guides → Manage and click on a guide's name to view their individual schedule.
Check for blocks or existing bookings that overlap with the greyed-out date.
If a block was added by mistake, remove it. If all guides are legitimately unavailable, you may need to add another guide with the matching category.
Reason 3: No Lead Guide Is Available (If Using Lead Guide Feature)
If you use the Lead Guide feature on a listing, at least one Lead Guide must be available for that listing's category. Even if regular guides are available, the trip will dim if no Lead Guide is free.
How to fix it:
Go to Guides → Manage and click the lock icon for your lead guide(s).
In the Edit guide permissions modal, confirm the guide is assigned to the correct Lead Guide Categories (not just regular Categories).
Check that the lead guide isn't blocked or booked for that date.
See Lead Guide Functionality for more details.
Reason 4: Trip Is Set to Public and All Seats Are Filled
If a trip is set to Public, it stays open for bookings until all seats are filled. Once all seats are taken, the trip dims because there's no remaining capacity.
How to fix it:
Go to Schedule and click the greyed-out date.
Check the Max Seats value and compare it to the number of confirmed bookings for that slot.
If you want to open more capacity, increase Max Seats for that specific date.
Reason 5: Client-to-Guide Ratio Limits Available Seats
If you use the Client-to-Guide Ratio setting on a listing, Origin calculates how many seats are available based on how many guides are available. If fewer guides are available than the ratio requires, Origin reduces the visible seat count — and if no combination works, the trip may dim entirely.
How to fix it:
Check that enough guides with the matching category are available and unblocked for that date.
Invite additional guides if needed (see How To Invite Guides To Your Company) and assign them the correct category.
Still seeing dimmed trips after checking all of the above? Work through the full checklist in Availabilities Aren't Showing On The Calendar And I Can't Book Anything — it covers every prerequisite step from Stripe connection through guide setup in order.