If availability isn't showing on your calendar, work through these five steps in order. Each one must be complete before the next will matter.
Step 1: Confirm Your Stripe Account Is Connected
Origin requires an active Stripe connection before any availability can be booked. If Stripe isn't connected, customers will not be able to complete a booking even if your schedule is set up correctly.
In the left sidebar, go to Payments → Bank Account.
You should see "You're all set! Powered by Stripe" with a connected button. If you see a prompt to connect Stripe instead, follow the on-screen steps to link your account before continuing.
📸 Screenshot tip: Navigate to Payments → Bank Account to see the Stripe connection status shown above.
Step 2: Confirm Guides Have Been Added to Your Company
Unless your listing is set to Rental or Ticketed type, Origin requires at least one Guide to be associated with your company. Without a guide, no availability will show.
In the left sidebar, go to Guides → Manage. You will see a table of all users with their name, email, role, and an Edit Permissions column with a lock icon (🔒).
To invite a new guide: Click the Invite Guide button and fill in their name, email, phone number, and the categories they guide.
If you are the only guide (admin guiding your own trips): Look for the option to add yourself — you'll see your name listed with an Owner or Administrator role. Click the lock icon (🔒) next to your name in the Edit Permissions column to assign yourself guide categories.
📸 Screenshot tip: Navigate to Guides → Manage to see your users table with Name, Email, Role, Edit Permissions, and Revoke Permissions columns.
Step 3: Confirm Guides Are Assigned to the Right Categories and Set as Available
Even if a guide exists in your company, they must be assigned to the same category as your listing and must be set to display publicly. A guide who isn't assigned or isn't visible won't count toward availability.
How do I check if a guide is assigned to a specific category?
Go to Guides → Manage.
Click the lock icon (🔒) in the Edit Permissions column next to the guide's name. This opens the Edit guide permissions modal.
In the modal, check the Categories field — it shows all categories this guide is currently assigned to (e.g., "Hiking", "Rock Climbing - Intro"). Add any missing categories by clicking in the field and selecting from the list.
Click Update to save your changes.
📸 Screenshot tip: Click the lock 🔒 icon next to any guide in Guides → Manage to see the Edit guide permissions modal with the Categories, Lead Guide Categories, Company Admin, and Display on Public Pages fields.
🏔 Using Lead Guide Categories?
If you use the Lead Guide feature, a Lead Guide must be available for the listing to show as available — even if other guides are assigned. Check the Lead Guide Categories field in the same modal to confirm lead guide assignments. Learn more about Lead Guide Functionality.
Step 4: Confirm the Listing Has Been Added to the Schedule
Even with guides, categories, and Stripe all set up correctly, customers can only book dates that have been added to your Schedule. If nothing has been scheduled, the calendar will show no availability.
How do I add a trip to the schedule?
In the left sidebar, click Schedule.
Click on any date on the calendar. The Add to the Calendar popup will appear.
Select the Listing from the dropdown, confirm the Date, and set a Start Time.
Optionally, use the Repeat checkboxes to repeat availability on specific days of the week, and set a Repeat Until date to automatically fill your calendar for a range.
You do not need to set an end time — Origin calculates the end time automatically based on the duration you set in your Listing.
Click Save.
Step 5: Check Public vs. Private — Only If a Booking Exists But the Date Still Shows as Available
If you've completed Steps 1–4 and a date is showing as available but you have a booking that should be blocking it, the issue is likely the Public setting on that availability slot.
How do I adjust a listing from Private to Public (or vice versa)?
Go to Schedule and click on the date in question.
In the Add to the Calendar popup, you will see a Public checkbox.
Public (checkbox checked) = multiple parties can book this date until all seats are filled. Use this for open/group trips.
Private (checkbox unchecked, default) = only one booking can be made per date. Once booked, that date closes automatically.
To change an existing scheduled date, click on the event on your calendar and update the Public setting, then save.
💡 Quick tip: Everything is Private by default. If you're running group or open-enrollment trips where multiple customers should be able to book the same date, make sure to check Public when scheduling that availability.
Bonus: Check Your Client-to-Guide Ratio Settings
If you're using the Client-to-Guide Ratio feature on a Listing, make sure the Guide Ratio number is divisible into or less than your Max Seats number. If you don't have enough guides available to meet the ratio, Origin will automatically reduce visible availability.
Example: a 3:1 ratio with Max Seats of 6 requires 2 guides to be available. If only 1 guide is available, only 3 of the 6 seats will show as bookable.
Inviting additional guides (Step 2) and assigning them to the correct categories (Step 3) will resolve this automatically.
