This article will cover the timeline of all the texts and emails that are sent to you, your customers, and your guides during the booking process. That way, you know what and when to expect them. And, should your customers have any questions, you can refer to this article.
Notifications Your Customers Receive:
Upon Booking
Confirmation Email and Text
Email Example ⤵️
Text Example ⤵️
Your customer (the person who reserved the trip) will receive a confirmation email with the name and date of the booking, the receipt, a link to a waiver (if applicable), and an .ICS file to add to their personal calendar.
The confirmation email can be customized globally (applies to ALL listings) or you can customize the information per listing.
Note: After every client signs their waiver, they'll receive an email with a link to their signed waiver and a modified version of the confirmation email.
24-72 Hours Before Trip
72 Hours Before Trip
If you're using Origin's built-in waiver system, we'll automatically send an email AND text three days (72 hours) before the trip to the booker reminding them to all participants must fill out waivers.
24 Hours Before Trip
We'll automatically send a reminder email AND text 24 hours before the trip. This will include the name and date of the booking. Note: You can customize the number of days (i.e. 50 or 15 days before the trip) you want an additional pre-trip email sent.
Immediately After The Trip's End Time
We'll email AND text your clients to review your company (this can be customized too) with a link directly to the booking.
Note: everyone (non-minors) who signs a waiver (if you use waivers) will receive a text and email to review
One Week Post-Trip
If your clients have not left a review, we'll send them a reminder email AND text (same as the original review request email).
Any Changes Made
We'll automatically send an email if:
The trip meetup location changes
The remaining balances changes
Start time/date changes
Notifications You, The Admin, Receive:
Upon Booking
When a trip is booked, you'll receive an email with a basic summary (time, date, and name of trip, and payment)
Any Changes Made
Notifications you'll receive:
An email when a remaining balance charge is successful or fails to collect.
An in-app notification of any unsigned waivers.
Notifications Your Guides Receive:
Upon Booking
Email Example ⤵️
Text Example ⤵️
We'll automatically email AND text your guide when they're assigned to a newly-booked trip. This will include an .ICS calendar file so they can add it to their personal calendar too.
24 Hours Before Trip
Your guides will receive a text 24 hours before a trip notifying them of any unsigned waivers.
Post-Trip
If you're using Origin's Post-Trip Reports tool, your guide will receive an email AND text requesting them to complete their post-trip report.
Any Changes Made
Email Example ⤵️
Text Example ⤵️
We'll automatically email AND text your guide when they're removed from a trip.