Send a reschedule email to a single customer
The "send reschedule email" on the Customer's Page will email that customer allowing them to reschedule and pick a new time, just for that listing.
1. Click Customers.
2. Select a customer.
3. Click the trip.
4. Click Send Reschedule Email.
5. Your customer will receive an email asking them to pick a new day/time for that trip.
Send a reschedule email to a whole group
Private trip:
1. From the calendar - for a private trip, click View Booking.
2. Click View Adventure.
3. Click Send Reschedule Email.
4. This will send the booking starter (the person who booked and paid for the adventure) an email requesting a new date/time.
5. When the booking starter confirms the new date/time for the trip, the other members of their group will receive a notification of the trip changes.
Public trip:
1. From the calendar - for a public trip, click View Adventure to get to the adventure page.
2. Click Send Reschedule Email.
3. This will send the booking starter (the person who booked and paid for the adventure) an email requesting a new date/time.
4. When the booking starter confirms the new date/time for the trip, the other members of their group will receive a notification of the trip changes.
You also have the option to reschedule them yourself.