Heads up: This article covers Origin's basic review collection, included on all plans (Origin reviews + Google Reviews display). If you want to moderate, request, and respond to reviews across Origin and Google from one inbox, that's our Premium-tier review management platform. See pricing or visit exploreorigin.com/pricing.
This helps you develop trust with potential customers, they make you more visible, and they have a clear impact on sales. Most travelers read reviews before booking a trip, hotel, airfare, and guided tour.
Travelers trust reviews because they're looking for "social proof" that your offer is the best one. Having reviews on your listings lets adventure-seekers see what others think of your company.
3 ways your customers can leave reviews
There are several ways for a user to add their review.
1. Revisit the Listing Page
If they revisit the listing page and have previously booked but not reviewed, they will be prompted to review.
2. Visit My Trips Page
If they visit their My Trips page in the Past tab, they have the option to review their trips.
3. Review Request Email
They will receive a link in the "review request" email that is sent after a trip is completed.
Customize Your Review Request
Go to Company Settings on the left side panel, then click Emails.
Go to the Thank you/Please review section in email
This can include specific links to review requests (outside of Origin's auto-generated review request email, like leaving a review on Google) or asking to connect on social media, etc.