If a guest loses their waiver email, can't find the link, or thinks the link has expired, they no longer need to contact you or Origin support to get a fresh one — they can request a new waiver link themselves.
How a guest can resend their own waiver
Guests can request a fresh waiver link from:
Their booking confirmation page
A standalone "Resend my waiver" lookup page
They enter the email address tied to their booking, and Origin emails them a new waiver link. The previous waiver link is invalidated as soon as the new one goes out, so old links can't be reused.
Rate limiting
To prevent abuse, the self-serve resend is capped at 3 requests per hour per email address. In normal use, a guest will never hit this — it's only there to stop someone from spamming the resend endpoint.
What you'll see on your end
Every guest-triggered resend is logged on the booking activity feed, just like admin-triggered resends. You'll see:
The timestamp of the resend
That the guest (not an admin) triggered it
The destination email address
Why this matters
Lost or expired waiver links were one of the most common reasons guests reached out to operators or support. Putting the resend power in the guest's hands cuts the support burden on both sides — and gets guests to a signed waiver faster.