What's new with Origin waivers
We've been hard at work overhauling our waiver experience based on feedback from outfitters and their guests. This article rounds up everything that's new — from clearer waiver pages for guests, to admin tools that save you hours when managing waivers at scale.
For your guests
Clearer identity on the waiver page. Before signing, guests now see whose account is attached to the waiver, with a "Not you?" link to switch. Learn more
Easy password recovery. A prominent "Forgot password?" link is now built into the waiver login, with a return path back to the waiver after reset.
The booking starter can see everyone's status. The person who books a trip can now see which guests have signed, which are pending, and which have expired waivers — and can even fix a wrong email address themselves.
Invited guests can now see the trips they've been added to. Previously, only the person who booked the trip could see it in their account. Now any participant can.
Self-serve waiver link recovery. If a guest loses their waiver email, they can request a fresh link without contacting your team.
Better address collection. Waiver addresses are now broken into proper fields (Street, City, State, Zip) instead of one free-text line.
For admins
Reject a waiver. If a guest submits a waiver with bad info, you can now formally reject it — which automatically prompts them to re-sign.
Resend with one click. Edit a guest's email and resend the waiver, all from the booking page.
See waiver email activity on the booking page. Know exactly which notifications have been sent to which guests.
Granular notification controls. Configure waiver reminders at four levels — company, listing, booking, or individual customer — with the most specific setting always winning.
Proactive admin alerts. Get notified in Origin (and optionally by email) when a booking is approaching its trip date with unsigned waivers. (Rolling out)
Custom waiver validity rules. Move beyond the calendar-year reset — choose rolling windows, season-aligned dates, or trip-specific validity to match how your business actually runs. (Rolling out)
Bulk waiver management. Assign or remove a waiver template across many listings in a single action.
Why we made these changes
Waivers are one of the most-used features in Origin, but feedback from outfitters and guests made it clear that the experience had some sharp edges — guests signing under the wrong account, lost waiver links, repeated reminder emails for guests who already had a valid waiver on file, and admins manually managing waivers across dozens of listings. The improvements above address those friction points directly.
If you have feedback on the new experience, we'd love to hear it. Reach out anytime through the in-app chat.